Refund policy

We have a 30-day return policy, meaning you can request a return within 30 days of receiving your item.

Returns are subject to conditions: your item must be in the same condition as when received, unworn or unused, with tags on, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, you can contact us at kaixun220@gmail.com. Please note that returned items must be sent to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label with instructions on how and where to send the package. We do not accept items returned without prior notice.

For any return-related questions, you can contact us at kaixun220@gmail.com at any time.

Damage and Problems
Please inspect your order upon receipt. If the item is defective, damaged, or the wrong item was sent, please contact us immediately so we can assess and correct the problem.

Exchanges

The fastest way to ensure you receive the goods you need is to return them and purchase new ones when the return is accepted.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if the goods were shipped to the EU, you have the right to cancel your order or return them within 14 days without giving a reason. As mentioned above, your goods must be in the same condition as when received, unworn or unused, with tags on, and in their original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
We will notify you after receiving and inspecting your returned goods whether your refund is approved. If approved, the refund will be returned to your original payment method within 10 business days. Please remember that your bank or credit card company also needs some time to process and post refunds.

If you have not received your refund 15 business days after we approve your return, please contact us at kaixun220@gmail.com.