Shipping policy

📦 Shipping Policy (USA & Europe)

At Pinzora, we work with reliable global logistics partners to ensure fast, secure, and trackable delivery to your door.
Below is a clear breakdown of our standard shipping times and processes.

🇺🇸 Shipping to the United States

  • Delivery Time: 6–12 business days

  • Processing Time: 1–2 business days

  • Tracking: A tracking number will be provided automatically via email once your order ships.

  • Carrier Partners: USPS, UPS, DHL eCommerce (depending on destination).

We ship to all U.S. states and territories.

🇪🇺 Shipping to Europe

  • Delivery Time: 6–8 business days

  • Processing Time: 1–2 business days

  • Tracking: Full tracking provided for all European orders.

  • Carrier Partners: DHL, DPD, Royal Mail, or local postal services depending on the country.

Covers most EU/EEA countries including: Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Poland, and more.

🌍 International Shipping (Other Regions)

For regions outside the U.S. or Europe, delivery estimates vary.
Typical time: 7–15 business days.
Please contact us if you'd like a country-specific estimate.

🕒 Order Processing

Orders are processed within 24–48 hours.
Weekends & holidays may slightly extend processing times.

📮 Tracking & Delivery Updates

  • Every order receives a tracking number.

  • Tracking updates may take 24–48 hours to appear after dispatch.

  • If your tracking shows “in transit” for several days, this is normal for international logistics.

💰 Delays & Customs

  • U.S. and EU orders rarely incur customs fees.

  • If your country charges import taxes, the buyer is responsible.

  • Weather, customs inspections, or high seasonal volume may affect delivery times.

We will assist you with any tracking issues at any time — just contact us.

❓ Missing / Lost / Damaged Packages

We stand behind every shipment.

If your order is:

  • Lost in transit

  • Damaged upon arrival

  • Stuck in customs

  • Delivered to the wrong location

Contact us immediately.
We will reship or refund depending on the situation.

✨ Guarantee

Your satisfaction is our priority.
If your package takes significantly longer than the estimated timeframe, we offer:

  • Free reshipment or

  • Full refund

No risk. No hassle.